Sensor not working

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Jason Calvert

• March 30, 2021 22:04

Please help

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• Official comment

  

  Elizabeth

  • June 25, 2021 14:53
  • Edited

  Thank you for your comment and sorry for the inconvenience with your mount.

  If you have a Black/Matte phone case, the auto sense feature will not detect the phone, so you will need to put your phone closer in order for the mount to sense it. We have provided a reflective sticker that you can place on the back of your phone to help to resolve this issue, although this is optional.

  If the above suggestions do not help, please contact us directly at cs@iottie.com if not already, so that we can troubleshoot this for you.

  Best regards,

  iOttie Customer Satisfaction Team

   

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  Eloy Torres

  • May 16, 2021 17:42

  Mine stopped working as well. I wiped unit and sensor with a damp cloth . Works again

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