Phone not charging

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    Elizabeth

    Thank you for your comment and sorry for the inconvenience with your mount.

    Please ensure that there is a good sweet spot connection by adjusting the mount cradle feet to accommodate your phone size. The image below is an example for our Easy One Touch 2 Wireless mount, but the same applies to our other wireless mounts.

     

    If this does not help, please complete our warranty request form at the link below in order to receive a new mount cradle.

    www.iottie.com/support/customerservice

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