Phone not charging
My iPhone 11 recently stopped charging while in the device. Up until then, it was working fine. Then, I noticed a couple of weeks ago that the battery was low even though I'd been driving with the phone in the holster for quite a while.
Phone charges fine with other charging devices, so it's not a problem with the phone.
Thoughts?
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Official comment
Thank you for your comment and sorry for the inconvenience with your mount.
Please ensure that there is a good sweet spot connection by adjusting the mount cradle feet to accommodate your phone size. The image below is an example for our Easy One Touch 2 Wireless mount, but the same applies to our other wireless mounts.
If this does not help, please complete our warranty request form at the link below in order to receive a new mount cradle.
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