Easy one touch connect Alexa
When I connect the cord to my car it initially turns the light blue and then after a few seconds it goes to yellow and no longer is connectable. What do you think the problem is?This is the fifth time I've tried to get help from your support service without any luck. Is it possible for one of you to call me at 814-322-8484 any time. Thank you
David Rogerson
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Official comment
Dear David,
Thank you for your comment and sorry for the inconvenience with your mount. It was a pleasure speaking with you today and I'm glad that we were able resolve your issue.
As discussed, the Easy One Touch Connect Mount does not have a wireless charging feature, however the Easy One Touch Wireless 2 Mount is a great option for you iPhone 12 Mount.
Please be sure to adjust the mount cradle feet to the lowest setting, in order to make the sweet spot connection.
The bottom feet on the mount cradle has a spring-loaded button with 3 settings. The feet can be positioned in the following ways:
- The first setting is for a small phones; the feet are all the way up
- The second, and middle setting is for extra large phones without cases
- The last setting is for extra large phones with a case; where the feet are all the way down
If you have any further issues, please do not hesitate to reach out to us at cs@iottie.com
Best Regards,
Elizabeth
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