bernie verhoeven

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bernie Verhoeven

• December 31, 2018 19:06

received wireless charging stand for xmas & will not charge iphone 8 plus.  Put on phone and sometimes red flashing stops, but no white light and shows not charging on iphone. have tried position of phone.  Now what  Bernie

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• Official comment

  

  Brittany P.

  • January 11, 2019 15:20

  Thank you for reaching out to us! We are sorry for the inconvenience that you are experiencing and would be more than happy to send you a replacement.

  In order to obtain a replacement, we ask that you please follow this link to input your shipping address as well as an invoice.

  www.iottie.com/support/customerservice

  Please note: If you cannot provide an invoice, an image of your unit will work in its place. Please take a picture of the top cradle.

  Once that has been submitted we will then be able to process your replacement.

  Thank you!

  Best,

  Brittany P.

  iOttie, Inc,. 

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