Side Piece of Mount Holder Snapped

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Careypile

• January 11, 2019 01:45

The left hand side of the holder in my car just snapped off yesterday while I was driving and it dropped my phone. Is there any way to order a replacement part?

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• Official comment

  

  Brittany P.

  • January 11, 2019 15:23

  Hi Careypile,

  Thank you for reaching out to us! We are sorry for the inconvenience that you are experiencing and would be more than happy to send you a replacement.

  In order to obtain a replacement, we ask that you please follow this link to input your shipping address as well as an invoice.

  www.iottie.com/support/customerservice

  Please note: If you cannot provide an invoice, an image of your unit will work in its place. Please take a picture of the top cradle.

  Once that has been submitted we will then be able to process your replacement.

  Thank you!

  Best,

  Brittany P.

  iOttie, Inc. 

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  Alexander Cepeda

  • March 09, 2019 15:38

  Hello, is have the same issue. I just attached my phone at iOttie wireless charger and the left hand side of the holder brokes. What should I do? I thought that buying a recognized brand I could avoid this kind of issues.

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  Carey Pile

  • March 09, 2019 16:45

  The company was awesome about it. I just contacted them through the warranty repair and they replaced my unit

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