Gel pad loosen

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Ricardo Leal

• January 12, 2019 18:02

Is it possible to purchase a new gel pad for a dashboard mount? Mine got loose and had to remove it complete and cannot reuse it.

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• Official comment

  

  Kyungmin G

  • September 04, 2019 14:57
  • Edited

  Hi Ricardo,

   

  Sorry for the inconvenience. We are sorry for the delay, please let us help you. 

   

   

  Please be aware that your item is under warranty directly with us.

   

  Just fill out the form below and we will get back to you as quickly as possible and help you with replacement.

   

  www.iottie.com/support/customerservice 

   

  Thank you for choosing iOttie, and sorry again with the inconvenience. 

   

   

  Best,

   

  Kyungmin G.

  iOttie, Inc.

   

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  Jim McNamara

  • January 16, 2019 17:42

  I've had the same issue.  I replaced the dashboard mount, but the gel on the suction cup won't keep the phone in place for more than a few minutes.  Only got about 6 months of use out of it so far.

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  Trevan Householder

  • March 23, 2019 20:20

  Same as Jim - I had to move the mount and it isn't sticky enough anymore.  I bought more dash mount plates but the sticky part on the bottom of the suction cup of the iOttie Easy One Touch 3 just isn't sticky enough to do the job anymore.  Hoping I can get a replacement suction cup with sticky so I don't have to buy a whole new unit again. 

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  Jim McNamara

  • March 26, 2019 13:16

  good luck -- I haven't had any luck getting iOttie to respond to comments or other inquiries.  guess these comments aren't monitored and that customer issues are not addressed.

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