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    Brittany P.

    Thank you for contacting us. I apologize for the inconvenience caused.

    Have you tried washing the suction cup with warm water (no soap) while massaging the cup to get all the dirt out and then letting it air dry? That brings the suction cup back to mint condition.

    Please let me know if that works. If that does not work please fill out this form: https://www.iottie.com/support/customerservice 

    Thank you!

    Best,

    Brittany P.

    iOttie, Inc.

     
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