swings from side to side

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Philip A Field

• May 16, 2019 22:59

so there is no remedy for my problem?

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• Official comment

  

  Brittany P.

  • May 21, 2019 14:34

  Hi Philip,

  Does it swing from side to side at the base or top cradle? If it is the base, you may have a defective unit that we are more than happy to replace for you. 

  If it is the top cradle please make sure the locking ring is tightened! 

  Fill out this link and we can send you a replacement: https://www.iottie.com/support/customerservice 

  Thank you!

  Best,

  Brittany P.

  iOttie, Inc. 

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