Brittany P.
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The tightening nut/ screw has broke on my mount. What do I do?
If the tightening nut on the back of your car mount has broken/ cracked in any way, please reach out to us so we may send you a replacement!
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What should I do if the suction cup is not sticking?
If your iOttie won't stick or to simply restore/ clean the sticky gel on your suction cup, all you need to do is rinse with warm water (while massaging the cup) and let it air dry! This will bring ...
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How do I get a replacement unit?
The fastest way to obtain a replacement unit is to send us an email to cs@iottie.com. Please confirm your shipping address, give a brief explanation of what happened, include the invoice or take a ...
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Do I need to register a product under warranty?
iOttie does not require you to register your product under warranty! We just ask that in the case you need to claim warranty you provide us with valid proof of purchase and updated shipping address...
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Will the suction cup on iOttie Mounts melt when the cars dashboard gets hot in the summer time?
There is a very slight possibility if exposed to long to the sun. We highly recommend removing often during times of extreme heat or parking in shady areas. *Please note this is in reference to t...
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How do I remove my suction cup from the dashboard or windshield?
The first few times it may be hard to remove from the spot you placed it in (window, dashboard, etc). We would suggest the following steps in regards to the removal of your product from its stuck l...
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My iOttie Wireless Charging Device is not fast charging. Why is that?
Apple & Samsung when in use will utilize standard charge to prevent the smartphone from overheating. Therefore, if you are using a GPS or listening to music while charging your device then you will...
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How do you install the Dashboard Pad directly onto the dashboard?
To install the Dashboard Pad onto your desired dashboard mounting location please make sure to follow these steps: Step 1: Make sure you have the location you desire for mounting selected Step 2:...
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Will any Easy One Touch Wireless Car Mounts charge a device through a popsocket?
No, unfortunately, a pop socket will block the qi coil in the smartphone from connecting to the qi coil in our mount.
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What is the iOttie sticky gel on the suction cup and how is it used?
Our sticky gel guarantees the mount will stay put on most smooth surfaces. The sticky gel is strong, and when locked, will vacuum into place and will not move. PLEASE NOTE: the suction cup itself c...