Elizabeth
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How do I prevent my Auto Sense from overheating?
Please try adjusting the telescopic arm under the dashboard surface to minimize heat. Please note that some smartphones have a temperature control feature that automatically turns off the device wh...
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Can I change the position on the mount once I've placed it on my dashboard?
The dashboard pad is one time use only, but the suction cup is reusable. We strongly advise that you use the one-time only dashboard pad when mounting to the dashboard and avoid placing the suction...
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My car does not have a cigarette port for charging. Will the Auto Sense Charger work if I have a traditional USB port?
If you supply your own cable from the USB to the mount, it should work however, it will only provide standard charge. Please make sure your wire is Qualcomm 2.0-3.0 compatible.
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Do I have to use the cable that comes with the Auto Sense Mount?
You can use an alternative cable, as long as it is 2.0 QC compatible or higher. However, we do recommend using our provided cable to make sure you are getting the most efficient charge.
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Does the Auto Sense Mount fast charge the Google pixel 3 XL?
As Google has stated, they only allow for devices that are certified within the "Made for Google" program to fast charge their Google Pixel 3 & Pixel 3 XL. We had created our product in advance pri...
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Will the Auto Sense charge through a phone case?
Yes, it's able to charge through the thickness of up to 5MM
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How Do I remove my phone from the Auto Sense Mount?
There are two buttons on either side of the mount cradle that should be pressed to release the cradle arms. You can press one or both to release your phone.
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Will the mount drain my battery if left plugged in when I leave the car?
In most cases no, but it depends on car manufacturer. If the cigarette lighter receptacle stays on when the engine is turned off, it will drain the car battery.
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Does the power cord need to be plugged up for my Auto Sense to work?
The Auto Sense has a built in battery and will stay on standby for up to 5 hours, when unplugged if fully charged. This allows the release and open mechanism function to work, however it will not c...
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How does one align their qi adapter in their smartphone with the qi coil located on the Auto Sense Mount?
The Qi Coil is generally found in the center of most smartphone models and behind the trigger button on the Auto Sense Wireless Charger. Please also take note of the following: 1. For all Apple & S...