Customer Asked Questions
Customer Asked Questions
- Can the Velox Magnetic Wireless hold my phone in landscape mode?
- My car doesn't have a cigarette port for charging. Will the Velox Magnetic Wireless work if I have a traditional USB port?
- Will the Velox Magnetic Wireless drain the car battery if I leave this plugged in?
- Is the vent attachment on the Velox Magnetic Wireless removable like in other iOttie mounts?
- Does the Velox Magnetic Wireless provide fast charging?
- Will the Velox Magnetic Wireless work if I have a pop socket on my phone/case?
Aivo Connect Wireless Charging Car Mount
- How do I install the Aivo Connect Mount on my dashboard?
- How does the Automatic Mounting system work?
- How do I align my phone to receive wireless charging?
- How do I Pair and Connect my device?
- How do I unpair my device?
- What are some examples of Alexa Skills that can be used with the device?
Easy One Touch 5 Mount Series
- What’s the difference between The Easy One Touch 5 series and the versions before?
- Will the Easy One Touch 5 Mount hold an iPhone 8 or above with an otterbox or lifeproof case?
- What is the maximum width of a smartphone that an iOttie Easy One Touch 5 Mount can hold?
- How do I remove the dashboard pad?
- How do I remove the suction cup from the windshield?
- Is the Dashboard pad reusable?
iOttie Easy One Touch Wireless 2 Qi Wireless Series
- Can I change the position of the Easy One Touch 2 Qi Wireless Mount once I've placed it on my dashboard?
- What smartphones does the Easy One Touch 2 Qi Wireless Mount work with?
- Will the Easy One Touch 2 Qi Wireless Mount work with a phone case?
- Does the Easy One Touch Fast 2 Qi Wireless Charger work landscape position?
- What are the charging specifications of the iOttie Easy One Touch 2 Qi Wireless Charging?
- My car does not have a cigarette port for charging. Will the Easy One Touch 2 Qi Wireless Mount work if I have a traditional USB port?
Auto Sense Qi Wireless Charging Dashboard & Windshield Car Mount
- What smartphones do the Auto Sense Mount work with?
- Will the Auto Sense Charger turn off when the phone is fully charged?
- My Auto Sense Charging Device is not fast charging. Why is that?
- How do I prevent my Auto Sense from overheating?
- Can I change the position on the mount once I've placed it on my dashboard?
- My car does not have a cigarette port for charging. Will the Auto Sense Charger work if I have a traditional USB port?
Easy One Touch Connect
- How do I connect to Pandora using the Easy One Touch Connect?
- Connect Troubleshoot Issues
- How do I set up the device?
- Is there a way to play music through my car speakers?
- Can I use Spotify / Pandora with this device?
- Can I change my default map to use with Alexa?
All Easy One Touch Product Related Questions
- What is the size of the ball joint on the Easy One Touch 4 Series Mounts
- What's the distance from the back of the Easy One Touch 4 CD Slot Mount to where the mount inserts into the CD player?
- Will the Easy One Touch 4 CD Slot Mount damage CD player slot?
- How to remove the Easy One Touch 4 CD Slot Mount from actual cd holder?
- Can you use a cd or dvd with the Easy One Touch 4 CD Slot Mount installed the slot?
- When using the Easy One Touch CD Slot Mount can the phone be angled toward the driver or passenger?
Easy One Touch Wireless Product Series Questions
- What do the colors on the Easy One Touch Wireless Car Mounts charging indicator mean?
- What prevents the phone from slipping down? How tight is the grip of the Easy One Touch 4 CD Slot Mount?
- Can the Easy One Touch 4 Cd Slot Mount hold a GPS?
- Will the Easy One Touch Fast Wireless Charger turn off when the phone is fully charge ?
- Is there any damage if you put a non-wireless charging phone in the Easy One Touch Fast Wireless Charger?
- Does the Easy One Touch Fast Wireless Charger work in landscape as well?
iTap 2 Wireless Series Questions
- Will the mount drain my battery if left plugged in when I leave the car?
- Will the iTap 2 Wireless charge through a phone case?
- What do the colors on the iTap 2 Wireless Indicators mean?
- What’s the measurement of the suction cup and dashboard pad for the iTap 2 Wireless?
- What size are the metal plates?
- Do I have to attach the metal plates to my phone directly?
iTap Magnetic Product Series Questions
- Will any mount from the iTap Series work with Waze navigator or with any other navigation app?
- My Nexus 5 has 4 built in hidden magnets. Will the iTap work without any of the supplied plates?
- We need a replacement round magnet and film. How can I get one of those? I've searched and I can't find a way to order it.
- How thick are the metal plates for the iTaps? Has anyone had problems with the inside plate being too thick to allow the phone to fit in the case?
- Do the iTap magnets interfere with your phone in any way when placed?
- My new Prius has a wider horizontal bar over recessed vertical vents. Can I place the iTap Vent on the horizontal bar?
iON Wireless Series Product Questions
- What do the lights on the iON Wireless Mini & Plus Charging Pads mean?
- What are the specifications iON Wireless Mini Fast Charging Pad?
- What is the difference between iON Wireless Plus & iON Wireless Mini?
- What are the specifications iON Wireless Plus Fast Charging Pad?
- What power adapter is used on the iON Wireless Mini & Plus Charging Pad?
- What smartphones do the iON Wireless Mini & Plus Charging Pads work with?
Generic Product Questions
- The tightening nut/ screw has broke on my mount. What do I do?
- Will the dashboard mount damage my dashboard?
- Does the phone block AC Flow when using an air vent mount?
- Will the suction cup on iOttie Mounts melt when the cars dashboard gets hot in the summer time?
- Do Air Vent Mounts work on circular air vents?
- Can I use my CD Player while using a CD Slot Mount?
Ordering & Shipping Questions
- How long does shipping take?
- If someone purchases internationally will they be charged a customs fee?
- Do you offer Free Shipping?
- What type of shipping method is used when a replacement is shipped out?
- Where does iOttie ship to?
- My order says delivered, but it is actually not here. What should I do?
Warranty & Return Questions
- Do I need to register a product under warranty?
- How long is iOtties Warranty Policy?
- How will we know when we will be receiving our replacement?
- How does iOttie handle returns?
- Can I obtain a refund or replacement if I purchased from a Third Party Site?
- Does iOttie pay warranty return shipping?