Elizabeth
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I have a large phone, how wide does the Auto Sense open?
The Auto Sense is able to accommodate phone and cases up to the width of 3.64 inches.
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What are the charging specifications of the Auto Sense?
Max Wireless Charging Capacity: 7.5W iPhone, 10W Android
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My Auto Sense mechanism works without my phone case but will not work when I have my case on. Why is this happening?
If you have a Black/Matte phone case, the auto sense feature will not detect the phone, so you will need to put your phone closer in order for the mount to sense it. We have provided a reflective s...
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What do the colors on the Auto Sense Car Mounts charging indicator mean?
Charging Indicator: Your device's screen will show that it is charging. Green light: A solid green light will appear when the smartphone is charging. Red Light: A blinking or flashing red light sho...
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How do I set up the device?
Download the Alexa APP iOS Users Android Users Download the iOttie Connect App Android Users
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Is there a way to play music through my car speakers?
If you connect your phone to the Bluetooth in your car, you can play music through your speakers using the Bluetooth connection. You can also connect to your car’s speaker by plugging an AUX cable ...
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Can I use Spotify / Pandora with this device?
Currently, Spotify & Pandora are not available with Alexa, but other music services such as Amazon Music and iHeart Radio are compatible.
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Can I change my default map to use with Alexa?
Alexa will use your default maps app. To use a specific map (i.e. Waze or Google Maps) the default must be changed within the Alexa app. Go to the menu and select “Settings” 2. Select “Traffic” 3...
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Do I just need the Alexa app to use the Connect?
You will need to install the iOttie Connect app to make sure your Easy One Touch Connect has the most up-to-date firmware installed. The iOttie Connect app is available from the Apple App Store® or...
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How do I turn the device on?
The mount will automatically turn on when your car is started. Simply use the wake work, “Alexa” and start speaking. The Mute button can also be pressed to activate Alexa.