Elizabeth
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Do I have to use the cable that comes with the iTap 2 Wireless?
You can use an alternative cable, as long as it's 2.0 QC compatible or higher. However, we do recommend using our provided cable to make sure you are getting the most efficient charge.
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How does the Automatic Mounting system work?
Side arms on mount automatically open via silent step motor when phone is detected in front of the proximity sensor on the mount. Once the phone is placed in mount, the arms will automatically clo...
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How do I align my phone to receive wireless charging?
The Qi receiver coil is generally located in the center area of the phone. Check with your phones manufacturer for specific Qi Coil location. Please refer to the Aivo Connect manual for visual exam...
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How do I Pair and Connect my device?
After Aivo Connect powers on, hold the Invoke Alexa button (on the right side at the back) for 5 seconds to initiate Setup Mode. The LED Ring will pulse Orange as Alexa directs you to the Alexa Ap...
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How do I unpair my device?
To unpair your device, hold the ‘Invoke Alexa’ button for 5 seconds until it flashes Orange and select ‘Forget Device’ from the phones Bluetooth setting.
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What are some examples of Alexa Skills that can be used with the device?
Alexa offers a wide range of skills, including playing music from your device, providing directions, placing calls, listening to audiobooks, hearing the news, checking the weather, controlling smar...
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Which smartphones does the Aivo Connect work with?
The Aivo Connect Mount will work with following Smartphones, all of which are Qi wireless compatible. Apple iPhone: 11 Pro Max, 11 Pro, 11, XS Max, XS, XR, X, 8 Plus, Qi-Wireless enabled Air pods a...
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What do the Qi Wireless LED indicators mean?
The Qi Wireless LED indicators, which are located at the bottom of the mount, will light up in the following colors to indicate its current connection status. Solid White – Qi Wireless charging ...
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What do the Alex LED indicators mean?
The Alexa LED Ring, which is located at the base of the mount, will light up in the following colors to indicate its current interaction with Alexa. Solid White – Powering on Flashing Orange – ...
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Will the backup battery continue to operate after the power has been disconnected?
The Backup battery will continue to operate the Aivo Connect cradle arms (open & close) after the power has been disconnected and turned off.