Brittany P.
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How does iOttie handle returns?
If you are having an issue with your mount, please follow this Link to Claim Warranty/ Obtain Replacement or please contact us here. NOTE: Please make sure to have your order number and or receipt ...
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Do the magnets in the iTap Magnetic mounts interfere with my phone’s call quality or GPS?
We have had the iTap Magnetic series tested by an independent third party which found that the magnets will not cause interruption to your smartphone's internet, cellular, or navigation quality whe...
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How to install and add the bracket to any iOttie CD Slot Mount.
Watch the video in this article to help show how to install CD Slot Mounts!
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What is the iOttie sticky gel on the suction cup and how is it used?
Our sticky gel guarantees the mount will stay put on most smooth surfaces. The sticky gel is strong, and when locked, will vacuum into place and will not move. PLEASE NOTE: the suction cup itself c...
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Can I obtain a refund or replacement if I purchased from a Third Party Site?
Please contact directly to the Seller you had bought the product from to find out their return and refund policy. NOTE: We cannot give a refund for an order bought from a Third Party Site nor hono...
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Do the magnets in the iTap Magnetic mounts interfere with the compass on my smartphone?
There is a chance the compass maybe affected when the mount is attached;, however, once you remove your phone from the mount the compass will return back to normal.
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What handle bar diameter will the Active Edge Go fit?
The Active Edge Bike & Bar Mount will fit tubes with diameters ranging from 25-40mm
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Does the suction cup stick on all surfaces?
All our smartphone car mounts will stick to most noncurved textured surfaces because of our sticky gel suction cup. It is made of a gel that will fill the air gaps that cause most other mounts to f...
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My iOttie Wireless Charging Device is not fast charging. Why is that?
Apple & Samsung when in use will utilize standard charge to prevent the smartphone from overheating. Therefore, if you are using a GPS or listening to music while charging your device then you will...
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Does iOttie pay warranty return shipping?
The buyer pays return shipping if they do not want the item. If the product is defective due to a manufacturing error we will provide a shipping label.